Using any of our products is one of the easiest steps in your mobility journey. We make sure that we’re there for you every step of the way.

How do I use my product?

Car Insurance
Gap Insurance
Total Assist Insurance
Safeguard Warranty
Safeguard Ultimate Warranty
Scratch and Dent Assist

Car Insurance

To make a claim contact Suncorp Insurance on 13 25 24 as soon as possible. In an emergency

  1. Make sure everyone is safe
  2. Contact us as soon as possible
  3. Try to prevent further loss or damage
  4. Report the incident to authorities
  5. Collect details of all drivers, passengers and witnesses

General enquiries and disputes can be addressed to:

If your complaint is not resolved it will be referred to our Customer Relations Team. Contact them at:

Safeguard Warranty

Claims Process

  1. Call the Administrator on 1300 363 149.
  2. Take your vehicle to an authorised mechanic as advised by the Administrator.
  3. Provide your Proposal, Policy Schedule and proof of your vehicles service history to the repairer.
  4. The repairer will contact the Administrator on 1300 363 149 and provide their assessment. If appropriate, the administrator will authorise the claim, supply them with an authorisation number and approval to commence repairs.
  5. When work is completed you will need to sign the invoice and the repairer will forward it to the administrator.

Administrator, Safeguard Warranty, PO Box 159, Traralgon VIC 3844.

Complaints and dispute resolution

If your complaint is not resolved it will be referred to our Internal Dispute Resolution Panel. Contact them at:

Cancellation terms

Cooling-off period

You may cancel your policy within 28 days or earlier than:

  • Receiving confirmation from the Administrator of the purchase of the Policy; and
  • The end of the fiftieth day after the day on which the Policy is issued to you.

Safeguard Ultimate Warranty

Claims Process

  1. Call the Administrator on 1300 363 149.
  2. Take your vehicle to an authorised mechanic as advised by the Administrator.
  3. Provide your Proposal, Policy Schedule and proof of your vehicles service history to the repairer.
  4. The repairer will contact the Administrator on 1300 363 149 and provide their assessment. If appropriate, the administrator will authorise the claim, supply them with an authorisation number and approval to commence repairs.
  5. When work is completed you will need to sign the invoice and the repairer will forward it to the administrator.

Administrator, Safeguard Warranty, PO Box 159, Traralgon VIC 3844.

Complaints and dispute resolution

If your complaint is not resolved it will be referred to our Internal Dispute Resolution Panel. Contact them at:

Cancellation terms

Cooling-off period

You may cancel your policy within 28 days or earlier than:

  • Receiving confirmation from the Administrator of the purchase of the Policy; and
  • The end of the fiftieth day after the day on which the Policy is issued to you.

Gap Insurance

To make a claim contact Eric Insurance on 1800 999 977 as soon as something happens to you that you believe you can claim for. General enquiries and disputes can be addressed to:

Total Assist Insurance

To make a claim contact Eric Insurance on 1800 999 977 as soon as something happens to you that you believe you can claim for. General enquiries and disputes can be addressed to:

Scratch and Dent Assist

To request a repair contact Schmick:

    • Schmick Mobile App: ttps://www.schmickclub.com/memberships/requestrepair#request-repair-form
    • 1300 567 567
General enquiries and disputes can be addressed to:
  • 1300 567 56778
  • Allied Drive (Corner of Allied & Tullamarine Park Drive)
Tullamarine VIC 3043